Frequently Asked Questions

What is the Pawlia ScoopEase?

The Pawlia ScoopEase is a portable dog waste pickup tool designed to make daily walks cleaner and more convenient. Its compact carrying case attaches easily to a leash or bag, so it is ready whenever you need it.

How does the Pawlia ScoopEase work?

Place a waste bag over the collection mechanism, use the handle to pick up the waste, then close and dispose of the bag responsibly. Always follow the instructions included with the product.

Are waste bags included?

The contents of your package are listed on the product page. Please review the product description before ordering to confirm whether waste bags are included with your selected option.

Is the Pawlia ScoopEase suitable for all dogs?

It is designed for everyday use with dogs of different sizes. Results may vary depending on the size and consistency of the waste and the surface on which the product is used.

How should I clean the product?

Remove and dispose of the waste bag after each use. Clean the tool with warm water and mild soap, then allow it to dry completely before placing it back in its case. Do not use harsh chemicals unless the product instructions permit them.

Where do you ship?

Pawlia currently ships to customers in Canada and the United States.

How long does order processing take?

Orders are normally processed within 1–3 business days. Weekends and public holidays are not included.

How long does delivery take?

Estimated delivery is 6–10 business days after processing. Most orders should therefore arrive within approximately 6–13 business days after the order is placed. Carrier, weather, customs, and holiday delays may affect delivery times.

How can I track my order?

When tracking is available, we will email you a tracking number after your order has been processed. Tracking information may take a few business days to update.

Can my order arrive in more than one package?

Yes. Some orders may be shipped separately and arrive on different dates. Each package may have its own tracking number.

Can I change or cancel my order?

Contact us as soon as possible at contact@pawlia.ca We will try to make the requested change, but we cannot guarantee cancellations or modifications after an order has entered processing or has been shipped.

What is your return policy?

You may request a return within 30 days after delivery. Eligible products must be unused, unwashed, free from pet hair and waste, and returned in their original packaging with all accessories included.

For hygiene reasons, products that have been used to collect or come into contact with pet waste cannot be returned.

What if my order arrives damaged or incorrect?

Contact us as soon as possible at contact@pawlia.ca. Include your order number and clear photographs of the product, packaging, and shipping label. We will review the issue and provide the appropriate solution.

Who pays for return shipping?

Customers are responsible for return shipping costs for change-of-mind returns or ordering mistakes. Pawlia will cover reasonable return shipping costs when we confirm that an item arrived damaged, defective, or incorrect.

When will I receive my refund?

Once we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Are taxes and customs fees included?

Applicable sales taxes are displayed at checkout when available. Cross-border orders may be subject to customs duties, import taxes, or brokerage charges. Unless checkout states otherwise, these charges are the customer’s responsibility.

What currency will I be charged in?

Prices are displayed according to the market and currency selected on the website. Review your order total and currency at checkout before completing your purchase.

How can I contact Pawlia?

For questions about products, orders, shipping, or returns, email us at contact@pawlia.ca. Please include your order number when contacting us about an existing purchase.